Picture this, New Years Eve, driving down Bell Road and bam, you run over something and your tire goes flat. So you proceed to pull over, beg someone to help you put on the donut so that you an go to the nearest Firestone to get it fixed. You walk in and they are busier then heck on this NYE. However the friendly guy behind the counter says no problem, we will get you all squared away in about an hour or so.. is that ok? Oh and it is only going to cost you $47 as you had warranty on your tire. Hmm HELL YES that is just fine. They were friendly, helpful, and they let me know about a few more issues that I may want to check on at my next oil change, but I was in and out before they closed at 5pm. Thank you again for squeezing me in and taking good care of me.