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  • I would actually give no stars if I could. Initially they where great or so I though. Brandon seemed to answer all questions and be very patient with helping us out. However we where still mislead. Told we would get the buy one get one free for the iPhone and the iPad but apparently it wasn't the deal. Doesn't even exist. I asked questions over and over to make sure I had the information correct. I later returned to the store once I received my bill spoke to Alexander the Manager, he couldn't do anything because he wasn't the one who helped me and Brandon was off. I explained to him the situation took my information and said he would for sure call me the next day. Never got the call and I returned the following week after calling Verizon and them helping me out and telling me there was some odd notes and to go back to the store. Verizon actually helped me out with taking off the activation fee witch Brandon said he would do and Verizon also took off the upgrade fee which I didn't know about. Very much appreciated and why I have stayed with them for over 15 years. Once I got to the store I spoke to Alexander once again. He is very unprofessional and tried to be Mr. Tough guy. Told me I was lying, and he would not honor the deal his associate told me I was getting. Tried to speak over me the whole time and told me he was not the one to come at side ways. That was funny and my point exactly as to why he is unprofessional. When I asked for his managers information he stalled on it, got very upset when I told him to hurry up and give it to me so I could leave again told me I wasn't going to tell him what to do and reminded me he wasn't the one to come at sideways. Once he finally listened he walked with me to the door said he had been trying to help me out the whole time. I told him he didn't do anything and didn't know anything but he was the store manager. Once again he said he wasn't the one to come at sideways. His manager is Mitchell Muna if anyone else had any other issues as well. Mitchell.muna@victra.com
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