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| - I have been in here before and loved the service and the food. Have sent tons of friends and told many people about it. Took some friends here today for lunch to introduce them to the restaurant. We came in at 1pm ordered and then waited 40 minutes. We had 2 young kids with us. I finally got up and went to ask the server why it was taking so long as by this point it had been 45 minutes and nothing had come out. No one checked on us or said anything. The waitress replied that the fish we ordered took a long time. I said that's fine, just bring out whatever is ready because we don't need to have all the food come out at the same time. She's like well when it's done, they'll put it on the counter. I said that is fine but can you please let them know we do not need to wait for the fish. Just send out whatever is ready. ( Most of the entrees we ordered were stews, which I know is already pre-made and just needs to be plated so there was no reason to wait for all the food to be "cooked")
I was frustrated by the waitresses response and kept waiting to try to flag the owner down. He was at another table, then went to speak to someone that walked in. He finally came over and as I proceeded to try to explain to him, that we needed to get back to work and the kids were hungry and we just wanted whatever was ready to be sent out first, the waitress came over and started to say something. I just got more frustrated and as I started to try to explain, simultaneously the owner told me I needed to stop yelling (I was not yelling) and the food started to come out. He held the plates of food in his hand and said well you are welcome to leave! I don't care. I can just take this all back. Doesn't matter to me. If it were just me and friends, I would have walked out. But we had 2 kids that had been waiting for 50 minutes now and were tired and hungry. I said no, we just want our food. He said again, I can just take this back I don't care. I said NO I am asking you to put the food down!
He plopped food down and as I was tearing into the fish for one of the kids, it was still raw inside. I told him the fish was raw and his response "well that's what you get for rushing us."
I was so angry but calmed down as we were with friends and ate our food. I was so angry I was about to write the review then and there but calmed down and decided to give the owner a chance to apologize.
I went up and paid and said I don't think you handled that situation correctly. He said yea you're probably right. Insincere and basically just shrugging it off. I proceeded again to try to explain the situation which he listed to half heartedly. I again said I don't think you handled that situation right and got the same uninterested response of yea, you're probably right.
I am really sad to write this review as I really like the food and was hoping they would do well. But I will never be back and will let all my friends that I have sent there know what a horrible and embarrassing situation today was for all involved.
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