I was skeptical about returning here since I read that review about an employee going ballistic on a customer but what the heck I ended up coming back. It was Friday March 18 around 7pm it was busy a young man greeted me and I told him what I would like he said ok to pick my colors and take a seat I didn't wait much since I was getting a pedicure and a full set. I got my pedicure first. I soaked my feet for a good 15 minutes while someone finished to get my pedi started I really didn't mind since the hot water felt so good on my feet. A young woman started but left and a guy named Ben finished me up and did my full set too. He was really gentle and quiet. I really don't mind as long as they're doing a good job. He did and I'm happy with my results :)