I've always had an amazing experience with shawn in service I believe his name is. I have had several issues with my 2012 Chevy Cruz since I got it two years ago. Some of the issues were even caused by the mechanics there but when I brought them back they were fast to make sure that they were fixed. On two occasions I was even given a rental at no cost to me. Although I've had some problems they have great customer service and never let me leave without assuring me that they are doing everything to make my experience with them a good one