I give them two stars at most and will not be back. The first time I went was in September. I went to eat lunch by myself. I waited for my food for over 30 minutes. Once the food came I got up to use the restroom since I had already drank a gallon of water while waiting for my food. When I came back my table had been cleared. Understandable I guess! The waitress gave me a free entree coupon for next time. The food was ok that day, wish I got to eat the entire portion or was refunded, but whatever. Today I called in a pick up order. They told me it would be ready in 12 minutes. I get there in 15 minutes and she said the kitchen was backed up and it would be another 10 minutes. Aggravating. Someone else was waiting as well and having the same issue. I ended up waiting 20 MINUTES!!!!!! As I waited I saw several patrons getting up to find employees to ask for water refills and such. When my food finally came I asked if I could have some
Ketchup. She very sarcastically told me she personally already put it in the bag. Got back to work and Of course no ketchup in my bag. Food was very greasy. I am so done with this place! Never again!