This place used to be good back in the day, but over the years, the owner has gotten cheaper and cheaper. He hired one lady at the front there that severely lacks customer service skills.
My latest experience was when I took in the last pair of shoes that I will ever take into there...
I took in 3 different pairs of shoes. I asked them to glue down the insoles of one pair of heels I own and when I came to pick them up, the soles looked exactly as I left them, they were still lifting and there was obvious yellow-coloured glue all over the leather. The lady at the front returned the cost of that pair to me and asked me to pick them up in a couple days after he does it again. When I went to pick them up, she told me he refused to do them that he will not do them because I hadn't "paid" for it. I explained that she was the one who reduced the original price and she told me, "Sorry not my problem, go and argue with him".
Well, very safe to say that I will not be returning there ever again. This also came after a string of other poor jobs done by this shop. I only kept on patronizing him because my family and I have been coming to this store for shoe repair for years. The last few times I went have been unpleasant though. The jobs are always over-priced and poorly done and they never seem happy to take in the repairs.
I regret to write this review, but I felt the need to be honest in this case because I do feel like this was one of the worst customer experiences I've ever had anywhere.