I live close by and go here every once and a while.
Vs the other nail spot at Queens Quay and Spadina I like this place better because the wait is less, the stay open late to accommodate your appointment, they're gentle with my nails, they take out my ingrowns if I need and its less crowded.
I've read a review that said theyre rough? I've never experienced that. Get the guy in there to do your nails or speak up when someone slips and is rough. Like most places I've been to, some people need to be directed on what you're comfortable with. I have eczema so I always say I have sensitive nails before the appointment begins... anywhere.
As for the actual nail job, this place doesn't have as many clients so the actual job of polishing/artificial nails isn't top of the line, buts its good in my books.