rev:text
| - After damage at their shop, Service King basically tells me to ^&* off. t.
Brought vehicle to Service King after collision damage. Service King told me they will provide an estimate by next day. Nothing. Another day went by and if I had not followed up with Service King myself, I doubt Service King would have contacted me. It took Service King yet another day to come up with a repair proposal - additional 7 days in their shop and no repairs to the bumper itself because per Service King the bumper was unprofessionally repaired before (two drops of Bondo in place where the front license plate once was - so Allstate decides no repairs, and $200 appearance allowance instead).
By then I found out that Service King is preferred vendor of Allstate. Of course Allstate won't tell you, that you can chose to have your vehicle serviced anywhere you want, instead they hook you up with Service King.
I told Service King that I will have to think it over because in the meantime I have contacted Chapman BMW and was told there are sensitive sensors in the front bumper. By next day I decided I feel more comfortable with Chapman performing the repairs.
So Friday before noon (4th day my car has been sitting at Service King), I contact Service King and tell them I want to pick up my car and take it elsewhere. Service King tells me I have to pay them $100 for their *free* estimate, and knowing I'm under pressure because I was going to move states within a week, Service King won't put my front bumper back up until Monday because there is no one, not a single person in the shop to put back my front bumper.... Interestingly after talking to Allstate - magic ! The car was ready for pick up 4 hours later - this time with additional paint damage to the Front bumper.
I have contacted Service King about it and they tell me that's why I'm getting $200 from Allstate - yes for damage caused by Allstate client, not for additional damage caused by Service King. Sharing my experience with Service King so you can decide for yourself if Service King is the place where you want to have your car fixed, because their customer Service is the finest - apparently .....
Btw Chapman had done the estimate and repaired the car within 5 days.
|