The staff here is nice. However, I was not happy with the service that I received. After having injectables done, I had a large lump for months. I can still feel it, although it is not visually noticeable anymore. I also had a little botox done in the forehead. When I went back for the "check up" a week later, she gave me a little more because it was barely noticeable. Francesca made it clear that she does not do the frozen look, which is good because that is not what I wanted. However, the "11" lines didn't change at all. I pretty much thought it was a waste of $1000.