I was really excited to try this place for brunch and bring a group of gals to try the experience with me. I've been here for happy hour before and sat at the bar and it was pretty good so thought it would be nice to try a meal at some point too. So we made a reservation for today, were seated in one of the large booths towards the back of the dining area close to the restrooms. I didn't think anything of the location of the table at the time, but towards the end of our experience realized that it can't be easy to check on the tables back there without actually walking over there. Which no matter what, the server should be keeping a good eye on the tables he or she is taking care of.
That said we took our time ordering our food. We ordered Lavender Mochas which came out first and were very delicious. It then took a while for the server to come back for our food order which finally we were like hmmm is this person ever coming back? The place was pretty busy, but not overloaded to where they couldn't handle quality service. We'd been there over an hour at this point which wasn't too bad as we were all busy chatting. Anyways we finally order. I got the chicken sandwich. Another 45+ minutes goes by where finally we're like hmmm what happened to our food? Finally it comes and one of the managers expressed a brief apology about a back up and mishap in the kitchen. Okay, no big deal since we have our food now. Well sadly the bottom bun on my sandwich was soggy so it must have been sitting for a bit of time in the kitchen area to become that soggy. Too hungry at this point to say anything or send it back, I just dealt with it.
Once we finished we didn't see our server until she swiftly comes by asking if we need any boxes. Took a while to finally get the one box we asked for, but the server disappears for a long period of time once again. Finally we had to wave down someone, anyone to get our server to close us out. What we hoped would be a casual Sunday lunch catching up with some girlfriends ended up being a bit of a let down in terms of the restaurant experience and service. I want this place to succeed, but I think there is some lack of attentiveness with some of the staff - or something, but I probably won't be going back here anytime soon. I'm not even in the neighborhood and made a trip from downtown Phoenix to try it out.
Hopefully some significant changes can be made because I'm impressed with the ratings on Yelp for this place! Hopefully something was just off and we had bad timing in coming in today. We didn't even have mimosas or cocktails either!!!