Maybe its just today, but I'm disappointed that I came here. I brought my laptop with me ready to do work while I sip on some coffee. Typically, I try to make a bathroom break and order food before I set up my laptop. It actually took 30minutes. Long wait for the one stall bathroom and when I finally got to the register to order a coffee, the cashier thought it was appropriate to casually give out samples of teas and soups to the customer in front of me, and socialize with the customers while the man shopped in changing hands bookstore and then finalize the purchase when he came back. The cashier never thought to say, I'll help the customers behind you while you decide your order and shop in the store. There was a child that came up to the counter to ask a question, no acknowledgment, then it looked like her mother came up to the counter. Again no acknowledgement. The mother finally lined up behind me in line to get assistance. The rest of the staff was just starring into space. I asked if they were understaffed and the cashier said no. She seemed irritated that I was upset.