We had the unfortunate experience of staying at the Luxor. They actually had a manager on January 31, 2016 at 10 pm or there about, who suggested that we stay somewhere else if we were not happy. Now that is "service." The manager on duty was Chris. This representative of the hotel would not connect us with the General manager nor provide any other identifying information so that we could take our grievance to the appropriate authority.
Poor management and services will preclude another visit to the Luxor, EVER!
If one is not willing to stand by their actions and identify themselves, their word or honor is nonexistent. As a hotel representative, it is a reflection on the hotel and the underlying poor and uncaring attitude prevailing. There are too many hotel casinos to waste your time and money at the Luxor, when managed by Chris and Joey. If it were a Trump hotel they would be FIRED!
The Las Vegas Visitors authority makes no effort to assure an honest visit either.