We have adopted several kitties from these people. I love how the staff is always handling the animals; giving them love and attention. We are treated great, paperwork is handled quickly and shots etc are efficient. If someone has to spend an extra night for tracking chips or spay/neuter they make sure you know when you can pick up and the staff bringing out the animals is always helpful.
We had one kitty go missing a year after we got her; yes we live close to the edge of town and it is very probable she met "Uncle Coyote" but when I reported her missing the staff there was understanding and considerate of how upset I was.
For that alone I will return to adopt from them......If only I had a bigger income and more land. Think of the crazy pet person I could become!