I'm so bummed. I received a gift certificate in 2013, but lost in the mess of Christmas.
It made a reappearance today, and I was so excited!
Called the spa today and they refuse to honor. I explained that the law. States that gift cards cannot expire for 5 years, and the girl said she didn't know about the law but that's what the manager told her to say. She then added that they won't replace list or stolen certificates.
I feel terrible for the people who put in money to buy this card and thought this was a nice gift for me. Apparently the owner gets the money but doesn't have to priced the services gifted.
See CARD act by Congress, passed in 2009.