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| - We came to AZ because my son was playing in the USA Baseball tournament. With the fields scattered throughout the metro Phoenix area, location was very important to us. We used Booking.com because that method provided the best rate. Little did I know that this third party would have to be involved in any changes I would need to make to my reservations. More on that later.
We looked online and saw pictures of the accommodations and chose the queen room and checked out the floor plan online. We were surprised when we got in our room that the layout was different. The important difference is that the bathroom has an open floor plan, meaning that everything is in one room. That means that, for most instances, only one person can use the bathroom at a time. There is no door separating the commode, as pictured in the floor plan. My daughter is not really comfortable watching my son brush his teeth while she is going to the bathroom. Not good. The bathroom itself was very clean, and big. The shower was spacious. D+ (because of the layout and online misinformation)
The beds were comfortable, with lots of pillows. No fitted sheets, though. I ordered a tool away bed, and it was delivered very fast. The only problem I had with it is that is was a child's bed, about 5'6" long, and my feet hung over the end. B+
The location was convenient, located between Dysart and Old Litchfield, a couple miles north of the 10. Quiet neighborhood, very safe. Albertsons and gas station located very close in a little shopping center nearby. A+
My room was located on the second floor which can only be reached by climbing the winding staircase. No elevators. Pity. My suitcases were friggin' heavy! F
The TV in the room was a flat screen, but old. The only inputs on it were RCA's, which is a dead giveaway of its age. There was no way to connect my Amazon FireStick, Apple TV, or PS4. Your only option is to watch cable. Who does that anymore? I should have brought my VCR (my bad). The room had a mini refrigerator. It was old and kept food and drinks cool, not cold. The room was conspicuously missing a microwave, which, for the price, should have been there. D
The staff was very friendly helpful. The only hiccup was when we tried to leave a day early. Then we got the runaround. We spoke to the hotel operator twice, once got routed to the reservations desk, only to get rerouted to the front desk. Then the people I needed to speak with were in a meeting. Oh, and we were told to call Booking.com because we made the reservation through them, so they had to approve it. We called Booking.com, they put us on hold because they had to get permission from Wigwam to waive the $125 fee ("It's OK with us, if it's OK with them."). After waiting for 10 minutes while the rep from Booking.com got bounced around and put on hold, he came back and told us that we had to speak to in house reservations and that only they can waive the fee. After sitting on hold, and calling back again to speak to a human being, we were rolled into a voicemail queue. We decided to walk down and speak to a human being face to face. So, we walked down and were warmly greeted at the front desk. They are really nice people, but once I explained everything I was told, "Oh, the fee is hotel policy, and we never waive it." Nice. They should have led with that in the first place. We ended up staying because they would not waive the fee. Anyway, the wait staff by the pool were excellent. There are people in golf carts everywhere, and they are very helpful. B+
The food was excellent (room service). My wife and daughter ordered Beef Tacos, Filet Mignon, and Chocolate Mouse Pie. She raved about it, and knows good food when it crosses her pallet. My daughter ordered several smoothies, and loved them all. The bartenders made them and were very hospitable. A+
Parking was ample, although most were located by the main entrance. A
There are two pools, both on the small size, considering the number of guests and the hot weather. The water was very warm (it was 117 degrees out), and I can't understand why the pool was not equipped with a cooling device. Plenty of chair and towels were available. Cabanas cost extra. THERE ARE NO LAUNDRY FACILITIES. It is important to note that this is primarily a golf resort. Oh, by the way, you will be charged a $25 resort fee per day, not including golf fees. B+
Overall, while not a bad place to stay, there are better places to stay in the metro Phoenix area that provide much better value for the dollar. I will not stay here again because I can have a better stay elsewhere for a lot less.
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