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  • We arrived at the hotel a bit late, and chose to dine at the hotel's restaurant, Great American Grill. I have to say that the service by Todd (?) was quite good, but the hub and I were disappointed in the food. Right out of the gate, the water tasted rusty and salty, and the food we ordered left much to be desired. Todd was profusely apologetic about the water and immediately brought us a bottled water. The hub ordered the Steak and shrimp, with the steak done medium well (don't even ask me why he ruins a piece of meat like that, but he does). Anyway, the steak came back medium rare...well, barely medium rare, more like rare, so we sent it back to get refired. Before doing that, however, we had to taste one of the three shrimp that were on the plate... After about a 20 minute wait, we got the steak back, and it was better - cooked to medium. We were told that they decided to start from scratch and cook the whole dish over, but because we ate one shrimp, they only sent out two shrimp with the "new" dish. I had to laugh about that. I do have to say, that while dinner that night was disappointing, the Grill remedied the errors by comp-ing our dinner that evening. They really do try on the customer service angle. Maybe it's time to either re-train the cooks, or hire new ones!
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