I LOVE THIS PLACE! Great produce, great selection of beers and wine, great prepared foods and catering. Clean nice atmosphere. Friendly and helpful employees. AND they put your groceries in your car for you! I love Heinens. Only complaint is that it can get super crowded. As a bay village resident, some tips to avoid huge crowds: on Sundays go during peak church attending hours (9-11)and you can usually avoid some madness. Or go on Sunday about an hour before closing. Early mornings on weekdays are usually nice and there is usually some down time around 2-4 when the kids are being picked up from school. I haven't figured out Saturdays yet...