I own a shop and used them to rebuild a transmission for a customer. 2 weeks later it's still not done with every excuse in the book. I talked with Jim who is the owner and feels that I should be understanding as to why it's not done. He says hes been doing this for 26 years and it amazes me that he has any customers! Its not the the 90's when customers had to wait weeks for repair because there was one repair shop in town. In the mean time my customer of 16 years has told me that they will never come back after this event. Typical transmission shop, can't trust a word they say. I will never be back and never refer another customer. They get one star only because I can't pick none.