I went into the Gucci store while I was on vacation in California, to ask some questions about a belt. The lady in California informed me that they always stand behind their product. I was told to bring the belt into the store. So of course when I get home I take it to fashion square. Wow was the customer service horrible. The employee had the nerve to tell me to use SHARPIE on the leather belt! Excuse me but I did not spend over $300 on a belt to color in a tear with F****** sharpie! So much for being a high end fashion brand and standing behind their product. Makes me wounder what corporate would think of this.