Came in and ordered three things for there, not to go. We sat down, and after 30 minutes we notice a family that had gotten there way afterwards, getting their food. I heard some confusion as in the family wasn't sure if it was their food or not, but the woman bringing it to them assured them it was. When they questioned again, and when I walked up to the counter, she realized she had given them our food which they had already started to pick at. She wasn't apologetic, and we were unwilling to wait another 30 minutes for our food to be made again. After a phone call to who I assume is the owner, we had our money refunded to us (per our request). Very disappointing experience as I had been wanting to try their brisket sandwich (they were out of brisket our first experience here about a week ago). Three stars for the food we had there on the first visit, which was delicious but does not fully make up for today.