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http://www.openvoc.eu/poi#funnyReviews
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  • Good morning, I spent 3 hours and drove 25 miles yesterday with my 12 year old son, to the Microsoft store where they started from scratch trying to solve the escalated problem and said they could not return the device because there is no valid serial number which is the source of the issue to begin with. I am very disappointed in the disconnect between Microsoft's corporate care team and the local store. Their lack of empowerment and failed willingness to take care of the customer first, dealing with the red tape later is ridiculous. I learned more about the inner workings and cross department channels then a customer should care to. For some background my son worked very hard to save his money for the Surface Pro 2 back in March, and I have spent hours working in Microsoft's service structures of email, chat, phone, store with multiple people promising that they would "personally" take care of it to no avail. I now would simply ask for an accommodation for these patterns of inconvenience. (Case reference SRX1284432953ID, SRX1284480365ID, 1287788866, 1287488978)
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