Picked up a plate of beef ribs on Saturday, got them home and trimmed off 1.5lbs of fat. I took a chance and called them about it and the manager picked and said he'd give me a credit for 1lb (9.99) next time I was in and stated they usually trim that up prior to selling but got side tracked and apologized for not doing so. Great customer service and made right on an error. Can't ask for more from a business.