One of the bigger locations around and has a great selection! Unfortunately I can never find anything I want.
Staff: They are friendly and usually I can find someone easiIy if I wanted to. However, every time I get on a computer, staff will swarm in trying to help as if I was infantile. While I think that's great customer service, I don't see why if I use the computer catalogue I automatically need help. You'd figure I'd need more help if I was staring at a bookshelf for 10 minutes rather than clicking through a screen for 1 minute. Other than that odd thing the staff are here are great.
Store: Although they are well stocked in popular novels, I can never find any reference books I need. For example I wanted books for my Europe trip and they weren't available here. I could always request for an order but I like looking at them before I buy them. In addition, the agenda and notebook section always appears to be in disarray. Granted, I usually come in the afternoon after they've been open for most of the day. I know some people are all about the books, but I enjoy the other merchandise they sell and it is always on my list to go to for holiday shopping. An added bonus is the Starbucks in the store.
I still think it's a great store for books and the odd decor and stationary.