This is more of a hint. Right now this CVS is making physical changes to the customer area. When I went in one afternoon this week it seemed like they'd moved everything and had not been able updated signage and all staff were helping others. I could not find anything I was looking for and gave up in frustration.
I still had to return to find one item. This time I found an employee to help and was able to buy what my doctor wanted me to use that night. I'm not going back to this store for anything, but an Rx at drive-thru.
I hope they get organized by eliminating stuff that nobody wants and puts in good directional signage.