Wow... talk about an up-sale and not telling the customer of the extra cost. This is just so wrong.
So I rented a car from National for the Christmas weekend out of Toronto Airport. I picked up my keys... asked for the gas pre-paid. I signed for it.
Then I walked out to the kiosk to pick up my keys... they asked me if I wanted a Nissan Maxima. Sure... why not. They didn't state there would be any extra cost... and most rental/sales agencies will provide a free-upgrade. Well, this wasn't free... and I didn't provide a second signature.
On the way home, I rushed through the car return and the return flight, I noticed on the receipt a charge for the "upgrade" the next day.
OUCH.
I called National... the first rep I got on the phone was not helpful... the second rep stated she would refund 1/2, and I would need to talk to the supervisor at Toronto to get help with the second 1/2. (The website has all the wrong numbers for National Car Rental at the airport). After being on hold for 30 minutes, the second rep got me to Carl, the supervisor at Toronto Pearson, and instead of providing customer service, he decided to tell me that I received a good deal.
Really now? I got a good deal because of rep at the key kiosk asked if I wanted a different car and didn't tell me the cost conned me into getting that car?
Carl... I hope you can live with being ghetto... you're a manager in a corporation... you're not working a swap meet. You don't tell a customer that he got a "good deal" when he actually got gypped. Merry Christmas and Happy New Year to him!