When I first went to Zupas, it was at a different location and I wasn't too impressed with it. I decided to give it another try because my friend ranted and raved about how good it was, so I knew I was missing out on something.
Being a vegetarian, sometimes it's hard to find good vegetarian food at restaurants and most of the time they don't have a vast selection, so most of the time if a food item isn't good, I just won't go back, because there will be nothing else to try.
The veggie sandwich that they have set up on the menu is pretty gross to me, but my friend orders it with avocado + grilled on panini instead and it tasted like 200% better!(Seriously get it that way if you go there)
I like the set up of this restaurant to where they can change up the way items are made fairly easy to accommodate everyone's tastes.
I also tried the mushroom soup they have and it was delicious as well. I think Zupas may have grown on me again.
The service is still great and fast, but it's still crap that we can't tip them.