Unfortunately I have had 2 accidents since owning this car and my insurance sends me here to New Look. I was extremely pleased with the first repair but my second experience has been much different. It look a month first of all to fix my car which didn't seem like such a huge deal as my insurance covered my rental but the delivery was about 2 weeks more than the estimated date with little communication about why.
Then a few days after I get my car back my daughter noticed a dent in the right front so I take my car back and was told that they don't think this was there when I brought it in after the accident but I was given a day to bring it back anyway to repair it. I came back and then I'm told that the original "inspector" was not available so the service manager tells me he thinks this wasn't caused by the accident and we will go look over the photos which we do and they clearly show that this dent was there when I brought in the car from the accident but they are still telling me it's not caused by the accident! Mind you this is the second time I'm told to come down to the shop wasting my time it seems.I'm a little perplexed! First of all were these people at the scene, second are they forensic experts and third if the dent was in my car for the month that it took to repair why did NO ONE once have a conversation with me about it?? If they thought it wasn't caused by the accident shouldn't someone have called and talked to me about this? So now I'm supposed to pay out of pocket after almost 9 k of repairs that took a month!?!? And on top of this all I also now have a long crack in my front wind shield " coincidently" that the service manager is telling me if from heat! I have lived here almost 13 years and have never had a wind shield crack from heat not to mention that this car is less than 3 yrs old.
Upon leaving today I was assured that I would get a call about how to proceed but now for the 2nd time no one has called to help get me to the repairs needed.
Since posting the first review the owner Mike has contacted me and gone above to make this work for me and get the repairs done that I need. I appreciate the personal attention he is giving his business. With this experience I would feel comfortable using them in the future and recommending them to anyone needing car repairs. Thank you!