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| - Prior to this experience, I had never been to a Dave & Buster's before. I had always heard such great things, so I came into it with pretty high expectations. To be honest, I was fully disappointed in this D&B experience. This doesn't mean I'm not going to return to D&B ever again, I'm just simply stating some things that could be improved at this particular location.
The concept of D&B is awesome - alcohol, food, arcade games. I'm so into that.
They use a modern concept where you load money on to a game card and in order to play the game, you just slide the card in a game slot. Games were a little bit on the pricier end. But I didn't really mind. It was my first time here, and I was willing to pay for some damn, good arcade games.
It was a Thursday night, so I expected it to be a bit busier. Thursdays are the new Friday after all. It was definitely busy. But not to the point where you couldn't play a game or walk around.
Speaking of games, more than half of them were out of order! This made it extremely hard for my cousin, brother and I to all play together, which was a huge bummer. Even skeeball, which is my favourite arcade game of all time was out of order! HOW?! Since plenty of the games were out of order, a lot of people were just wandering around. As a side effect, this also formed huge lines for the games that were working. Which at that point, it wasn't really worth it to wait in a line.
We decided to head over to the restaurant side to feed our hungry bellies. There was about a 10-15 minute wait, no biggie. When our table was ready, we were sent a text. God bless, modern technology. We were sat in a large booth for the 3 of us and quickly ordered food.
They have a huge menu with your typical pub fare - burgers, sandwiches, fun appetizers, etc. We got nachos to start. For my main I got the chicken strips and yam fries. Our server was friendly, but the service itself took forever. I'm usually very patient and understanding, given my industry background, but I was genuinely surprised and unimpressed with how long our food took. We were fairly hungry, so that didn't help fuel the flame. We placed our order around 9:30 and our nachos didn't even come out till a little after 10:15. 45 minutes for nachos? Our server came over and apologized and said that our dishes were being rushed out.
The nachos itself were just alright. Fantastic that it came fully loaded and there weren't a lot of necessary add-ons. Meat, guac, and salsa already came with it. But it was simply mediocre. It wasn't really warm, which gives me the idea that it might have been sitting for a while. But at that point, we didn't care. We were just hungry.
When our mains came out, it was another 25-30 minutes after we got our nachos. My chicken tenders were hard and weirdly chewy. The sauce that paired with it was quite tasty, though. By the time our main meals came out though, we weren't as hungry as we were before, so I barely finished my dish.
I mean, D&B overall is an awesome concept. But there could definitely be some necessary improvements. Maybe it was just this particular location, but to be honest, it was a big disappointment.
I hope my next D&B experience is better than my first!
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