They definitely don't have the fastest service but the facilities are clean and larger than others. Even for simple drug testing you can expect to be there for a few hours. They always have some kid friendly movie playing on the TV, which is nice since most of the time I have my daughter. I've never had an issue with the staff or been turned away. Though I will say, if you go to this location I recommend going mid day of possible. Then you don't worry about being early or late.