Bought a replacement HTC Incredible 2 for $140.00 on 4/18/12. By 5/29/12, phone was not starting up. Tech support tried to force a lesser phone down my throat since they no longer have Incredible 2 in stock. Went to the store to seek fairness and was given a "one-time offer" to BUY another phone for $190 (I think) as an "early upgrade." This was not acceptable. All I have been looking for was fairness in the form of an equivalent replacement phone with an 8MP camera and CDMA/GSM capabilities. In any case, the manager "Terry", I think, logged that my phone is damaged which (even after they were still willing to provide the lessor replacement phone) has now invalidated my warranty. I have posted a photo of the"damage" on this yelp page. In case they erase it, you can also find it here:
https://twitter.com/DonKudler/status/208293975826767872/photo/1
It took way too long, but I was finally able to get a new/replacement phone from a different store thanks to the District Manager.