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| - This review is based on an experience I had on a Sunday evening, and I really hope they look into this and make the improvements necessary.
Décor: So, this is a Red Robin, and when you walk in they have the hostess station. They have a full sports bar on the right, with general seating out on the main floor for both booth seating and table top. Décor is basic in nature, lots of stuff on the walls to keep your mind busy, and TV's to watch games.
Service: This is where things start to fall downhill. When we got seated, a group of 4, our server arrived. I won't use his name here, but it seemed like we were a nuisance to them. We ordered our drinks, and he asked if we wanted the table iPad things to play paid games and what not. We politely declined, but guess what, he still brought it. He wouldn't engage with us, and when we tried, it wasn't worth it. By the way, that little table top thing? It charged us 2 bucks for a "entertainment fee". I DIDN'T ASK FOR THAT THING. Apparently, we had to use it to pay the bill. I believe if the server wants a tip, they have to earn it, not just expect 20% regardless. There is more to this, but I don't want to be bashing, he could've had a bad day.
Food: Sigh, I know it's a chain burger place, but I had higher hopes. The burger was super sloppy, and the bun basically was so soggy that it turned into mush. We had 4 people order the fries, we only got 2 "baskets" of "bottomless" fries. It was smaller than a McDonalds small fries. We got charged for 2 upgrades to sweet potato fries, but only got 1. I mean, if this is supposed to be your "thing", then you need to follow through.
Overall: Sadly, I probably will not come back here ever again. I would rather go to In N Out or 5 Guys. If they can get better service, and the food quality can go up for the price they're trying to push for "gourmet" burgers, I will return. If you do decide to go, go during a slower time, maybe you'll get better service and food.
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