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| - The service my mom and I experienced at Magic Nails was bad enough that we will not return.
We called ahead of time and made an appointment, and arrived on time. Someone else walked in after us without an appointment and wanted a manicure. We were seated for our pedicure, and one of the ladies started working on my mom's feet. Within a minute, the manager redirected her to give the other customer a manicure before my mom's pedicure.
My mom waited 15 minutes for the lady to finish the customer without the appointment.
The pedicures themselves were fine. However, when they were finished, both employees walked away from us, we assumed, while our paint dried, although they never said anything to us. They never came back. 20 minutes later, my mom and I had to peel our toe separators off our feet ourselves, get out of our chairs with bare feet, find our shoes and put them on without damaging our nails. No one even acknowledged us. The lady only got out of our seat when we went to the front to pay.
We were not the only ones this happened to. While we were there, someone else walked in without an appointment and was offered immediate service. Several minutes later, someone with an appointment came in, the staff acknowledged her AND that she had an appointment, and she waited 20 minutes past her appointment time before she was helped.
I was in town visiting my family, but have been to Magic Nails several times with my mom and other friends. My mom, who lives in Calgary, will not be returning to Magic Nails. Serving a customer without an appointment, especially one that arrived AFTER one with an appointment is not acceptable. When you pay over $40 for a service, it needs to be done properly. I have received far better service for a lower price elsewhere. Very disappointed.
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