A lot of people are way too harsh on chains, I love the Keg but this one in particular was outstanding. A lot of that had to do with the customer service we were provided with from our server, the bartender upstairs, and especially the Host Mark who must have been dying in this heat wearing a full suit........ I couldn't even bother with one today I felt for him!!! But he was outstanding and just because of him we will be coming back on a regular basis. The food and steak were outstanding where else do you get prime rib that juicy and melt in your mouth.