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| - About 3 months ago, I went through the drive through, and the guy working the drive through asked me if I "smoke". I assumed he was going to ask for a cigarette, so I told him I don't smoke, then he made a hand motion of puffing a joint, and I was like "what the hell dude!?" - My 12 year old son was sitting in the passenger seat of my car. I later called and complained, but the manager said that I was overreacting, and no disciplinary action was taken. Nice.
My recent experience: I took my kids here to get a couple Coolattas, and it took over 20 minutes for them to make 2 drinks. One customer was so angry, that he yelled at my 9 year old son for "grabbing his drink" (we were already waiting for 15 minutes, and my 9 year old thought it was his drink - which was logical considering the guy came in about 10 minutes after we already ordered our drinks). I understand that this customer's rage was not DD's fault, but the overall vibe of the place drives people to madness.
In short: There are many other options in the area that provide great food and service. Lucy's (across the street) is 10,000,000 times better, and not much more expensive. Don't waste your time or money going to this Dunkin Donuts, the staff sucks, and the management couldn't figure their way out of a wet paper bag. The food is always super gross, and oddly soggy. The coffee is NEVER how you order it.
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