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  • I've tried this place a total of 3x now - in an honest attempt to have the same great experience others have remarked about. Unfortunately, I haven't had a great experience on any visit and therefore will not be back. I find that the ladies try to squeeze in too many appointments at one time. So you often sit feeling neglected and unattended to and have to wait until someone has a spare minute to do something for you (ex. I've sat so long with my feet in the water that they have gone wrinkly and the water has gone cold). This is even when I've made an appointment ahead of time. I will Say that the staff is friendly and that I appreciate the massage they give - but they do not offer of tea or water while waiting - or consideration to what is playing on the tv. The atmosphere is stark and there is usually a movie playing at loud volume - last time was a kids movie. Hardly the type of thing I want to watch at a 'spa'. Now, I could overlook the lack of atmosphere and even the disorganization of staff if the quality was there. Again, this is the most disappointing part. When I had my shellack removed, the lady was in such a rush that she didn't buff the top coat off properly, nor did she leave the clips on long enough to soak in. She ended up scraping my nails so hard that the tops were extremely rough and damaged when she was finished. In the application of my new coat of shellack she rushed through so quickly - didn't ask if I liked the color (which I didn't) and only did 2 coats. My nails clearly needed 3 as you could still see the white tips through the color. A quality shellack application lasts 3 weeks on me, but only one week week later my shellack is lifting on several corners of my nails. I will likely have to get it removed in a couple days. Maybe this place does depend on who does your appointment and how many other customers are in at the same time - but for me there are too many issues to spend my money here again.
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