This buffet is GOOD and I still want to show them some love but after I found a SPIDER crawling in their beloved chocolate-covered strawberries (you know, the ones everyone writes about), it completely put me off and ruined my meal. Imagine taking a bite out of your strawberry, and then look down to see a spider drop down onto your plate from the strawberry you're holding. Pretty much a sure fire way to completely lose your appetite for the rest of the day.
But I think I was more put off by the way the manager handled the situation. The server sends over the manager who just stands there as I explain (I wasn't that annoyed, I was just trying to make them aware because no one wants to eat a damn spider). But then he just stands there, doesn't really say anything and makes it really awkward. Like....was I supposed to make a bigger fuss so I can get something comped? I think it was his really quiet demeanor and just standing there that made me think "okay so....really, you don't know how to handle it". You could have just confidently told me you're sorry and will inform the staff about the issue. I think I was more put off by the clueless manager who didn't really know how to handle the situation. The other staff is great though.
Hopefully this was just a one-time occurrence but pretty sure I won't be going back for a long time. Bleh.