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  • This happened earlier today: As we approached the door, we saw this employee (short, short red hair, heavyset) arguing with a customer at the door. Apparently the store had just closed but he was asking to make a quick payment. She raised her voice at him and said "NO! YOU CANNOT MAKE A PAYMENT!! WE ARE CLOSED!!!!" then as she stepped back inside she stared at my husband and me for a second, slammed the door in all three of our faces then walked to the back of the store shaking her head and saying something to the other employees. We're moving out of state and came to the store to return our modem. We called the store at 1:30p to verify the address. Why didn't the employee tell us they close at 2pm? This is how we were treated?! She was incredibly rude and definitely disrespectful. Does she think her attitude will assist in customer retention? The man who she yelled at walked away saying, "Thanks for the help. I'm switching back to Cox!" We will be following suit. What a shame one employee represented an entire company so horribly.
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