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| - I came here for morning tea. First off, waiting for a table: Cathy, a lady in a blazer and red shirt, allows certain guests cut the line. I came in and there were 6 parties ahead of me. An hour later, there were still 3 in front of me... That's ridiculous because more than 3 tables opened during the hour. It was blood boiling to watch the line cutters. They would come in and stand on the peripherals, and Cathy would "discreetly" bring them to an empty table. I saw this happen at least 9 times. I overheard people complaining to the manager, George, after witnessing what was happening, and he simply did not care. I get that restaurants do this for VIPs, but Casa Deluz's unashamed and rude attitude of pushing aside normal guests is disgusting. This completely ruined my mood.
Food: average. A bunch of regular dim sum dishes are listed as extra large or special. Those prices are ridiculous. The taro pastry lacked flavour. Pan fried lotus cake was interesting; I don't think I've seen it at other restaurants. The fried salty dumpling was really bad (no fillings and they added lots of corn...). I feel that their dim sum is a hit or miss.
Service: slow and inattentive. Bringing tea to my table took 15 minutes. At dim sum restaurants, that should've happened as soon as the hostess left our table. Otherwise, the service was average... for a dim sum restaurant.
Beware: Their bills already include an 11% tip, but they never tell you. I find the principle behind this action to be despicable.
Overall, I will not be back. The wait and the service charge effectively convinced me that the food is not worth it. I'd rather go to Shangri La for morning tea.
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