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| - I've been visiting this Road Runner Sports for about a year now. I keep going back because I really like the Road Runner brand women's running tops. The sizing is just right for me and I feel as though the style and quality of the clothing is good, while being more reasonably priced than the "brand name" clothing from Nike, Adidas, etc.
My gripe, and the reason I gave a 3 rating, is that the employees always have trouble ringing me up correctly. I will preface this by saying that yes, I'm frugal. And maybe I wouldn't have so many issues if I wasn't trying to take advantage of various discounts. But if the store is going to offer these discounts and deals, the employees should know how to process them. There have been two instances where my 10% VIP discount was not calculated correctly. I had to explain to the employee why the math was incorrect. Then last week I brought in a pair of shoes to return. What happened was that I bought the shoes in size 5.5 online because they didn't have them in store. The price was about $86. Then I changed my mind and ordered a size 6 instead (gotta have room for my feet to swell now that summer's approaching). A deal had recently come out so I was able to apply a $10 discount to my purchase of the size 6 shoes, getting them for about $75. I called ahead of time to make sure I would have no problem returning the size 5.5 shoes in the store. When I got there, I had the shoes along with the receipt. Somehow the employee managed to return the shoes at the wrong price, only putting $75 credit back to my credit card. I then talked to the manager and said that the shoes were returned for less than I paid and wondered if there was a restocking fee. He said no. After he figured out that the other employee had processed the return for the size 6 shoes, he said that it was too much trouble to go back and reverse the transaction so he'd give me $5 on my debit card instead. He said something about how typically tax doesn't get refunded. I know I could have argued, but by this point I was just fed up so I took the $5.
Another issue is with the VIP club. When I signed up for the VIP club, I heard that they auto-renew the membership. So a couple months ago I called in to ask them to remove the auto-renewal. Then lo and behold, a charge shows up on my credit card statement for the mermbership fee. Now, they were very nice when I called again and explained that I didn't want to renew. But I just wish they'd get things right the first time.
I still like Road Runner Sports as a whole, but I'm probably going to start purchasing online from their website more often. Especially since they have a lot of free shipping deals.
Edit: I amended my review to four stars because of my experience last Thursday. I went to check out a free Easter fun run at the store. The run itself was nothing special, just a couple laps around the roads behind the store. But I was very impressed with the amount of giveaways they offered for a free event. Each runner got to pick two plastic Easter eggs. Hidden inside two of the eggs were vouchers for a free pair of shoes. In addition to that, there was a raffle to win Road Runner Sports branded merchandise - tops, hats, socks, and water bottles. There must have been at least 10 raffle winners, but unfortunately I wasn't one of them. However the event did make me a fan of the store again, and I'll definitely be back for the next run.
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