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  • This place is a total hit and miss regarding service. I know it's not the hottest place in town or anything and quite frankly I feel bad for the employees that work there because it's kind of a dying place. Suncoast is not nearly as popular/busy as they once were. However no matter where you work, it's no excuse for bad,rude or just boring service. if you don't like where u work, start lookin for some place else. We came here for the $7.11 steak and lobster special from 7 p.m. til 11 pm The host asked us if we were here for the special and we said yes and she said we had to wait until 7 pm to be sat (it was approx 6:40 pm) I said we have no problem waiting til 7 to order but we were thinking of appetizers and stuff to start and she said no we have to wait.. STRIKE 1 Once it was 7 pm and the whole line of people waiting out front was sat, we told our server (there was 4 of us) that we wanted the special, she asked about our players card. I had mine, my niece didn't have hers and my dad and girlfriend only had 1 card because they share an account so that all the points go on 1 account. The manager said no it has to be 2 different accnt #'s So ok fine, we weren't gonna start an argument for $7 So only 2 of us ordered the special STRIKE 2 When I ordered I asked if instead of green beans can I get a different vegetable such as broccoli. The server said no, no substitutions. Ok fine no big deal. When our orders came out, I was quite surprised to see corn instead of the green beans that was advertised with the special and of course the server made NO mention of the different vegetable or anything (what happened to no substitutions). I was actually very happy cause I love corn. However the special was supposed to come with a roll and it never showed up for either one of us (which we didn't really care about, so we never mentioned it) My steak was perfect (cause I ordered it rare), it was very tender. Her's was tough cause she ordered it well done (which was typical for a well done steak. duh) Over all, food was very good, service was blah at best. I would definitely go back for the food, so no worries there but save your money on the tip because you won't need to hahahaha
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