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| - I came to Artisano on March 19, 2015 at about 5:30PM to order 3 meals for take-out for myself and my grandparents. Artisano is one of my grandmother's favourite restaurants, and she specifically requested I pick up dinner there.
I ordered sausage rigatoni, a spinach gorgonzola salad with chicken and a choose two combo (sandwich and salad).
The first negative part of my experience was with the girl who took my order. She was frankly rude, uninterested and did not smile once. I paid for my order and sat down to wait.
When my buzzer went off for me to pick up my order, I grabbed the bags without looking inside as I was in a rush to get to my grandparent's house. When I arrived there, I was disappointed to see that the sausage rigatoni did not make it into the bag - my grandfather was left without a meal.
I called the restaurant to notify them that the sausage rigatoni was not included, that I was already north of the 401 at my grandparents house and that it was my grandfather's meal that was not included. I was treated rudely by whoever picked up the phone (I think her name was Kim). She did not apologize once for the restaurant's mistake - she was cold and told me I could re-attend the restaurant to pick up the missing part of my order (not possible as I was already up north of the 401),. She also said that if I were to return to that Artisano location, I would have a credit that I could pick up from the office.
I can't believe that no one offered an apology for a mistake that was clearly the restaurant's fault. It's a shame really, because I have had positive experiences at the Winston Churchill location, which I frequent often. Offering the credit was appropriate, but I frankly don't have any interest in eating at this location again.
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