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| - The food here is always inconsistent. Depending on which chef is working that shift, you may experience good to not so good food. And if the food isn't good, they won't fix your order. For example, if you complain the food is too salty/ Spicy/etc, this is what they will tell you, "it's how the food is suppose to taste."
Just today I ordered a noodle soup, chicken combo, and curry for delivery. I asked the waitress what the spice levels were and she told me 1-10. I asked for 8, making it clear I wanted it very spicy. I specifically said "I want it Very spicy, please". When the food was delivered, it wasn't spicy AT ALL. Like, ZERO spice. Not to mention, other things were disappointing about the order; the rice was over cooked, the papaya salad was bland, and the green beans were mushy. So, I called to make a complaint but only about the food not being spicy AT ALL. The waitress says, "that is spicy." (As if she tasted it) And then she hung up on me. I proceeded to call her back (I wanted to know why she hung up on maybe it was an accident) but she hung up on me again. I called her back to ask for her name and she hung up on me a third time. Just wow. I guess hanging up on a customer is easier than simply apologizing for an incorrect order. At this point, I lost all my appetite and my husband and I felt so disrespected we decided to drive over to the restaurant and personally return the food. When we got there, I asked the waitress for her name again, but she would not give it to me. Instead, she told us that we wouldn't be getting a refund and if we wanted it spicy, we should've asked for a level 15 (on a 1-10 scale? ) And then, she told us to talk to the owner if we have a problem. She just had us wait for the owner to arrive, without giving us any specific time as to when he/she will be arriving. I was with my husband and two toddlers. We all just waited uncomfortably inside the restaurant for more than half an hour before the waitress decided to come hand us the refund. We weren't able to speak to the owner. We didn't receive any apologies. I don't know what happened to the owner or if the owner was even suppose to show up or if she just wanted to make us wait for no reason but it took her over 40 minutes to give us a refund. To say the very least, the level of disrespect was uncalled for and I hope none of you will ever experience this type of disrespect either. We will NEVER be returning. *And I hope that the owner of this restaurant will read this review and train their employees to practice better customer service.
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