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| - I originally had a negative review based on the collective experience we'd had for many orders; the one prior to this, I removed after doing all the legwork to get a hold of the actual owner, despite his "manager's" outrageous behavior (I won't detail it again - suffice it to say it involved personal insults and a host of other crap, along with refusing to give me any way to get in touch with the owner). Only after seeing my review did the owner contact me. He assured me we'd have no more hiccups, and in good faith, we believed him.
Ordered a couple nights ago, through grubhub. Would think it wasn't a toughie, a medium one-topping pizza, and an extra-large two topping pizza. Well - yep, it was, as usual, an apparent toughie. After over an hour, two....medium pizzas arrived, though we'd paid for one medium and one extra large. This happens all the time with these people, and I regret we gave them another shot. The original reasoning given was that the two medium pizza order was what they got from Grubhub, and so they can't help the error. As it turns out, em, yep, it was at the store end - on consulting THEIR OWN TICKET it said the right order.
Screwed up order. Again. And again. And....well, yeah. I want to be clear, the driver wasn't at fault and he was a great guy. It was at the store level. Simply, they don't have their ^%$# together. At all.
Additionally, and this is a warning on Grubhub - but though grubhub says they accept Paypal, they do NOT accept PP credit, and this policy isn't mentioned anywhere on the site. Though this is our default payment method, today we were surprised to find out it's coming from our checking account. This wasn't planned for, and it is going to screw us up with fees. Thanks so much.
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