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  • I am a long time keeper of both salt water, fresh water, and fresh water planted tanks. I spend a tremendous amount of money on supplies with my 5 large tanks. I spent an hour shopping in the store with no customer service, with no hello or may I help you from anyone. I have come to this place a few different times over the years hoping for a better experience. Previous times I have left because of their outrageous prices. One time I cancelled a $5000 tank delivery because I found out they sold it to me at a 97% interest rate. I have a medical condition that forces me to have to pee about every hour. I drive down there today because I got an email about some interesting fish they had on sale and in stock. Their sale prices bring it down to the average cost for those fish. I was willing to spend the money tonight. After an hour of creating a list worth at least $1000 I had to pee. I patiently wait in line at the check out counter to ask. When I finally get a chance to ask, the woman looks me up and down and with an unfriendly unemotional response said no. I understand that this place is in the ghetto, however, I would expect them to realize and make an exception for someone that hasn't stumbled in from the street. I drive a 2015 $45K Cadillac, my salary is in the high 6 figures and I have a passion for keeping fish. I am well dressed and a valuable customer to a company that is looking to make money. Especially with their very high margin. But unfortunately I had to leave without buying anything to go across the street to use the restroom. As I sit here in my car in the Arby's parking lot. Thanks Arby's, I will be back. I will not be back to the Ocean Floor ever. Now off on my 45 mile drive back home. A good reminder to any owner is to teach your employees that you never know who someone is or how much money they are willing to spend. Isn't it also illegal not to have a restroom when you are open to the public in Arizona? I don't know and don't care. I won't be back. Good luck on selling your overly priced products.
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