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  • I bought my company fleet vehicle, a Ford Escape. I purchased an extended warranty through Gaudin and recently had to take it in for some maintenance. Beto was our service manager and we were not happy. My husband had to constantly call and ask for service updates. Beto was not prompt in returning calls or overall communication. He told us he'd take $200 off a certain repair and would cover the tax for the second week we had the rental car. When we went to finally pick up the vehicle, Beto was on vacation. There were no notes in our file of the promises he made regarding the discount or rental car tax. We had to pay full price and wait for the manager to talk to Beto to verify things. Currently, we're still trying to get reimbursed for the rental car tax. I'm not impressed with Gaudin Ford, their communication or their customer service at all. My husband recently bought a Ford Explorer but thankfully we purchased it through CarMax instead of dealing with this dealership. I would not recommend Gaudin - at least not their service department. There doesn't seem to be much focus on ensuring positive customer satisfaction.
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