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  • I'd give 0 if possible. About me: Have owned luxury vehicles all my life. Typically buy but sometimes lease. Limited miles on all vehicles. Have leased from BMW, Land Rover and other luxury brands, have also bought from all of them. About Penske in Chandler: 1. Great to buy from, will give you anything you need. Luxury package, multiple test drives, 20" rims, no problem. All around good experience until you sign.... 2. The second you drive off the lot the promised loaner car, the 100% on call service, the smiling sales guy completely disappear. It's the worst experience of any luxury car I have ever owned. 3. If you plan to have it serviced by Lexus of Chandler you will NEVER have a loaner car available. If you plan on asking someone about something you dont understand in the car NO ONE will call you back. 4. Expect to get endless amounts of calls and emails from their sales group trying to up-sell you into more miles, different cars and so on. 5. When you turn your lease in they will give you an incredible run around and hard sell you on keeping it and pushing you to get another one. It took 3 HOURS to drop the car off. About Lexus: Great cars, but without tires or oil (via Chandlers service) good luck driving them. About Penske' (pulled from Mission Statement): ".... Conduct ourselves with the highest standards of professional ethics, honesty and integrity (Not in Chandler) Offer and deliver exceptional products and services at a reasonable price (Not in Chandler) Build, operate and maintain the finest automotive dealerships in the industry (worst luxury dealership in Phoenix Arizona) Create and promote an environment of teamwork and mutual respect among our team members; and Partner with our local communities to make a difference in society... (can't comment)...."
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