I emailed a picture of the hole in my drywall (about 12 x 18 inches). He responded that same day, and we set an appointment for 2-3 days later. Scott came out and did the repair. He was on time, didn't take long, and cleaned up after. I asked him some questions and he took the time to answer them for me. He also was courteous and cut out a piece of drywall with the paint on it so we could go match the color exactly. It turned out great. Price was very reasonable. I will call again if I ever need future repairs.