I see many people put this as the best in Tempe. All of you are WRONG. This is the best in the state! I have been a very loyal customer for years now and have never been disappointed. Every time I go into Top's, which is a few times per week (like 7), I am amazed at the knowledge of the staff. They are true connoisseurs of all things drinkable. You do not need to go anywhere else. Customer Service? Ya it is bad sometimes because of the stupid drunk people, college kids, hipsters, and other retards they get. If you go in there and really want information they are more then willing to help. Remember they do not need to help you select your beers or bottles, so when they do put a few bucks in that tip jar for their help.