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  • I usually go to this store because its close to home. But it seems like everytime I go in, the service is worse. Breakfast of course, is busiest, today was no different. I saw only three workers, one running the registers, and two other women preparing the bagels. Most baskets displaying the bagels were empty, so we had to ask if certain ones were available. I waited about five minutes before someone took my order. I ordered two breakfast sandwiches to go and asked if they could cut the sandwich in half and wrap it like a sandwich instead of putting it in a box. I got a look of "are you serious", but she went ahead and did anyway. After waiting what seems like forever (probably 10 minutes maybe) we finally got our order and they were both wrong!!! My son had the Applewood bacon and cheddar breakfast sandwich. His sandwich was cold and had just a tiny piece of bacon in it. My sandwich wasnt cut and didnt have any schmear on it!!! My side orders were also missing. When I told the guy at the register what was wrong, he turned around to the other two women and from what I could understand, told them what I was missing. Well they looked at me like they didnt care. You know the feeling you get when someone is talking about you, well thats what I got, because the look that I got was enought to piss me off!!! Just because I dont look like I speak spanish, guess what, I understood you word for word. This store should be ashamed of themselves for thinking that they can talk about customers in front of their face. I've rarely gone back to this Einstein store for the lack of customer service they provide and how slow their service is. Management really needs to reorganize this store so that their customer service improves.
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